Ricoh Certified Circle of Excellence for the 10th Year!

Posted by Admin on November 2, 2021

Congratulations to the ISBS Service Team on continuously providing outstanding service and support!

For the 10th year in a row, ISBS has been recognized as a Ricoh Circle of Excellence Certified Dealership.

This program is designed to recognize Dealers who provide outstanding service and support in accordance with Ricoh's guidelines and Image Systems and Business Solutions has met or exceeded the requirements of the RFG Circle of Excellence Program in the following areas:

Phase 1 - Service Engineer Skills Assessment (Prestige)
Phase 2 - Service Operations Assessment which includes the following:
- Use of Genuine Ricoh Parts and Supplies
- Hardware & Solutions Training
- Relevant Industry Certifications
- Service Organization Structure
- Field Staff & Help Desk Productivity & Efficiency Measures
- Customer Satisfaction Measurement Process & System
- Effective Utilization of Ricoh Resources
- Business Plan Management & Process Improvement

I would like to thank Renee for her perseverance in addressing the problem and pushing forward for resolution. She is an asset to your Company!
The entire process was made very easy by the sales rep, delivery driver and tech guy. Each of the people I dealt with on this were very professional and courteous.
We are a new ISBS customer, and we want to make sure that you are aware that Tom is delivering amazing service for your organization.
The new copier/printer is installed. It's working well and I'm enjoying the new shiny machine! Looked like the install went smoothly and crew was here at 8:59am on the button. Amazing! They were very nice, knowledgeable and professional.