2020 Net Promoter Score

Posted by Admin on January 5, 2021

Are you interested in great service and support?
Many companies claim that they have the "Best service in the business" but few even have a way to measure how happy customers are. Here at Image Systems & Business Solutions we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com The average N. American company has a Net Promoter Score® of 30. ISBS finished December at 100% and over 96% for the entire year.
From printers to IT Services to ECM to BCDR and more ISBS is Chicagoland's best in class!
#netpromoterscore #customerexperience

I would like to thank Renee for her perseverance in addressing the problem and pushing forward for resolution. She is an asset to your Company!
The entire process was made very easy by the sales rep, delivery driver and tech guy. Each of the people I dealt with on this were very professional and courteous.
We are a new ISBS customer, and we want to make sure that you are aware that Tom is delivering amazing service for your organization.
The new copier/printer is installed. It's working well and I'm enjoying the new shiny machine! Looked like the install went smoothly and crew was here at 8:59am on the button. Amazing! They were very nice, knowledgeable and professional.